Which DataMotion Product am I Using?

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KB#1090921

If you are unsure of which DataMotion product you are using (SecureMail or Direct), follow these suggested steps:

Login Portal

Which portal do you log into to view your messages?

  • If you log into https://ssl.dmhisp.com, then you are using DataMotion Direct. To access DataMotion Direct help articles, click here.

If you are unsure, or do not log into a portal, please read on.

Email Address

What does your secure email address look like (ie: the email address you use when sending secure messages)?

  • If the word "Direct" is any part of your address, chances are, you are you using DataMotion Direct. Here are some examples of Direct addresses:
    • JohnMD@direct.familypractice.com
    • DrMartha@myEHRdirect.net
    • referrals@directhospital.org

  • To access DataMotion Direct help articles, click here

  • If your secure email address is the same email address that you use to send regular email, then you are using DataMotion SecureMail. Here are some examples of SecureMail addresses:
    • DonaldJ@state.gov
    • MJohnson@ExampleCorp.org
    • legal@mycompany.net

  • To access DataMotion SecureMail help articles, click here

Still Unsure?

If you are still unsure of which DataMotion product you are using, please submit a customer support ticket. Click here for articles on how to use the DataMotion Customer Support Portal, or send an email to support@datamotion.com.

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